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Shop What's New Sign inEverything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
You can’t cancel an order after checkout. You can only cancel when you haven’t paid for it.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We will send you an email if any part of your order is canceled or if we need more information to process your order.
Contact our customer support team at +254 114 100 680
After submitting your return, please allow at least 2-3 weeks of processing time before checking your bank’s refund status. or 5 working days for cash and mobile money transfers.
Orders can be returned on condition, the wines are not damaged or opened by the customer, are the wrong choice. All charges for return are on the customer. Send them to Chateau254 at The Promade, Ground Floor, General Mathenge Road, Westlands, Nairobi
Read our Returns Policy
Free shipping is when you make an order online, come to the store personally to collect the wine products you purchased. We are located at The Promenade, Ground Floor, General Mathenge, Westlands, Nairobi
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
If your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here. https://chateau254.co.ke/tracking-order/
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
Online payments are seamlessly integrated with secure payments systems included support for card and mobile money services. Payment is done after shopping for your wine and checking out.
Payment Options:
- Cash.
- Debit cards.
- Credit cards.
- Mobile payments.
- Electronic bank transfers.
